- The principles of conduct governing an individual or a
group are referred to as ________.
- judgments
- ethics
- norms
- laws
- Procedural justice refers to the ________.
- degree to which managers treat employees with dignity
as opposed to abuse ordisrespect
- fairness of the process used to arrive at a decision
- manner in which managers conduct their interpersonal
dealings with employees
- fairness of a decision’s result
- The Enron debacle, “It’s not the rules but what
employees feel they should do that determinesethical behavior,” is a
description of ________.
- national culture
- organizational culture
- organizational climate
- organizational ethics
- The CEO of Southwest Airlines can sometimes be seen
helping out at a gate, handling luggage,and assisting cabin attendants
while in flight. This is an example of ________ to create andsustain the
company’s culture.
- organizing ceremonies
- providing physical support
- using signs and symbols
- clarifying expectations
- All of the following is a step in discipline without
punishment except:
- if no further incidents purge the one-day suspension
from the file
- contact others involved
- give a paid, one-day “decision-making leave”
- None of the above.
- The most drastic step a manager can take in response to
an employee offense is ________.
- dismissal
- time off without pay
- written warning
- warning documented in employee file
- Which of the basis for dismissal is defined as the
persistent failure to perform assigned dutiesor to meet prescribed
standards on the job?
- misconduct
- changed requirements of job
- unsatisfactory performance
- lack of qualifications for job
- Misconduct, one of the basis for dismissal, is defined
as ________.
- an employee’s inability to do the work assigned because
the nature of the job has changed
- an employee’s inability to do the assigned work despite
his or her diligence
- the deliberate and willful violation of the employer’s
rules and may include stealing and insubordination
- the persistent failure to perform assigned duties or to
meet prescribed standards on the job
- What law requires that employers of 100 or more
employees receive 60 days’ notice beforeclosing a facility or starting a
layoff of 50 people or more?
- Electronic Communications Privacy Act
- ERISA
- Worker Adjustment and Retraining Notification Act
- COBRA
- The plant closing law requires employers with ________
or more employees to give advance notification prior to closing a
facility.
- What is the second step in the guidelines for an
effective termination interview?
- plan the interview carefully
- get to the point
- describe the situation
- listen
- The ________ shop form of union security means that the
company can hire non-union people,but those people must join the union
within a prescribed period of time.
- In what year was the Wagner Act passed?
- Which law gave employers the right to express their
views concerning union organization?
- Gompers Act
- Landrum-Griffin Act
- Taft-Hartley Act
- Norris-LaGuardia Act
- ________ is an organizing tactic by which full-time
undercover union organizers are hiredunknowingly by employers in order to
sway union elections.
- Union salting
- Infiltration
- Espionage
- Featherbedding
- All of the following are examples of permissible
bargaining items except:
- overtime pay
- use of union label
- indemnity bonds
- cafeteria prices
- Illegal bargaining items are ________.
- items which must be negotiated according to law
- a part of negotiations through joint agreement of both
management and union
- forbidden by law
- All of the above.
- Fact finding seeks to end an impasse by ________.
- communicating assessments of the likelihood of a strike
- interpreting existing contract terms
- studying the issue in a dispute and making a public
recommendation
- assisting the principals in reaching an agreement
- Employers dealing with an unfair labor practice strike
can use all of the following responsesexcept:
- shut down the affected area until the strike ends
- hire permanent replacement workers
- contract out work to other operations
- continue operations with supervisors filling in
- Which of the following is not a basis for reducing and
preventing accidents at work?
- reducing unsafe conditions
- training employees
- reducing unsafe acts
- hiring non-accident-prone workers
- Which of the following is one of the earliest
indicators of possible alcoholism in an employee?
- lying
- tardiness
- avoidance of fellow employees
- domestic problems
- A drug-free workplace program includes how many
components?
- All of the following are symptoms of employees in the
middle stage of alcoholism except:
- anxiety
- untrue statements
- frequent absences
- mood swings
- Which of the following is an external factor that can
lead to job stress?
- workaholic personality
- pessimism
- job security
- locus of control
- Which of the following safety concerns only became a
top priority of employers following the terrorist attacks of September 11,
2001?
- internet security
- physical asset security
- workplace violence
- employee selection and screening
